INFORMATION

Thank you for your continued support of TOHOSHINKI.

LIVE In the "TOHOSHINKI 20th Anniversary LIVE TOUR～Z ONE～" [Limited First Edition] (AVBK-43548-51/AVXK-43552-4) DVD & Blu-ray " 20th Anniversary ～Z ～" (First Edition) released on Wednesday, August 20, there was an editing error in part of the bonus video (LIVE DIGEST@YOKOHAMA ARENA).

We sincerely apologize for any inconvenience caused due to the inaccuracy during production.

Customers who wish to exchange the product for a good one will receive a replacement as follows.

＜Subject product
Release date: Wednesday, August 20, 2025
Title: "TOHOSHINKI 20th Anniversary LIVE TOUR ~Z ONE
Product No. DISC
Limited First Edition] AVBK-43548-51 / DISC-3
Limited First Edition] AVXK-43552-4 / DISC-3

<Particularly applicable sections
Black spots in the bonus video LIVE DIGEST@YOKOHAMA ARENA "Before U Go

<How to exchange for a good DISC
We will exchange it for a good "DISC" by mail.
DISC We apologize for the inconvenience, but please send a note with your postal code, address, name, and telephone number to the following address, freight collect. Please send a note with your name and telephone number to the following address by cash on delivery.
Please also send the note in an envelope or similar.
We plan to begin shipping good "DISC" items in early November.
When shipping, please send only one copy of DISC-3 of AVBK-43548-51 and DISC of AVXK-43552-4 DISC-3 of AVXK-43552-4.
Please see below for details on the shipping method.

<Sending address>.
We are no longer accepting exchanges.
We sincerely apologize for any inconvenience caused.

<Receipt period for exchange
Until the end of October, 2025

Method of postal cash on delivery
Please enclose a note in an envelope with your postal code, address (* For those who live in an apartment complex, please be sure to write your apartment name and room number), name, and telephone number, and receive a "Yu-Packet label" at the post office counter and fill in the required information. (your name, postal code, and address)
Please mail it to the above address by cash on delivery.
If you send it at the post office counter, please tell them that you are sending it by "cash on delivery".

If you are using a post office box, please pick up a "Yu-Packet label" at the post office counter, fill in the necessary information, write "Pay-on-Delivery" in large red letters on the envelope surface, and drop it in the box.

Yamato Takkyubin/Sagawa Express Pay-on-Delivery Method
Please enclose a note with your postal code, address (*If you live in an apartment complex, please be sure to write your apartment name and room number), name, and telephone number, and also write them on the "Bill on Delivery" and send it to the nearest convenience store or Yamato Ta-Q-Bin or Sagawa Express office. Please enclose a memo with your name and phone number, and write it on the "Bill on Delivery".

<Note
Please make sure to confirm that the item number you are sending to us is the one listed in the "DISC".
We will not refund the shipping cost if the item is returned prepaid.
If there are any omissions in the name, zip code, or address of the recipient, we will not be able to send the item back to you.
Please make sure that the name, zip code, and address of the delivery address are correct.
Please make sure to include your postal code, address (* For those who live in an apartment complex, please make sure to include your apartment name and room number),
Please be sure to include your apartment name and room number if you live in an apartment complex), name, and telephone number.
Please send us a note stating your zip code, address (if you live in an apartment complex, please be sure to include your apartment name and number), name, and phone number, and the incorrect "DISC.
Please note that we may not be able to send back any materials other than "DISC" that are not eligible for exchange. （Please keep the case in your possession.)
After we receive the incorrect "DISC", we will ship the good "DISC" sequentially from the beginning of November. We apologize in advance for the delay.
Please note that we will only ship within Japan.
Please note that items arriving after the exchange acceptance period will not be eligible for exchange.

<Handling of personal information
Personal information received from customers will be used only for the purpose of responding to the exchange and contacting the customer regarding the exchange.

Avex Group Privacy Policy
https://avex.com/jp/ja/public/privacy/


We sincerely apologize again for any inconvenience this may have caused you.
We will take the utmost care to ensure that this does not happen again in the future.
We appreciate your continued support of TOHOSHINKI.


For further information, please contact
Avex Customer Support
Inquiry form https://avex.com/jp/ja/contact/product/
Business hours: 11:00-18:00 (except Saturdays, Sundays, and holidays)
We accept e-mails 24 hours a day, but will respond in order during business hours.
We appreciate your understanding in advance.